Return & Refund Policy

  • Return Eligibility Period: Customers can apply for returns within 30 calendar days after receiving the goods. All returned products must be unused, unwashed, intact in appearance, with original packaging, labels and accessories complete, and meet secondary sales standards.
  • Non-Returnable Items: Customized products, personal hygiene products, clearance sale items, and products damaged by human factors after receipt are not eligible for return or exchange.
  • Defective & Wrong Items: If you receive defective, damaged or incorrect products, please contact our customer service within 48 hours after receipt and provide photos or videos as evidence. We will provide free replacement, full refund or partial refund solutions without requiring customers to return the goods in most cases.
  • Voluntary Return Rules: For voluntary returns due to personal preference, size mismatch or other personal reasons, the customer shall bear the return shipping fees. We will issue a refund after receiving and inspecting the returned goods.
  • Refund Processing Time: After we confirm and approve your refund application, the refund will be returned to your original payment account within 3–7 business days. The specific arrival time depends on the processing rules of your payment platform and bank.
  • Order Cancellation: Orders that have not been shipped can be cancelled for free. Once the order is shipped, cancellation applications will be regarded as return applications and handled in accordance with the return policy.