FAQ

  • How to track my order? After the order is shipped, we will send a tracking number and query link to your registered email. You can enter the tracking number on our website or the official logistics platform to check the real-time logistics status.
  • What should I do if the package is delayed or lost? International logistics may be delayed due to customs, weather and other factors. If the delivery time exceeds the estimated time limit, please contact customer service. We will check the logistics status for you. If the package is confirmed lost, we will provide a full refund or re-delivery service.
  • Can I modify my order or shipping address? You can apply to modify the order information, shipping address and contact information for free before the order is shipped. Once the order is shipped, no modification is supported. Please confirm the information carefully before payment.
  • How long can I get my refund? After the refund application is approved, the refund will be returned to the original payment account within 3โ€“7 working days. The specific arrival time depends on the processing efficiency of the payment platform and bank.
  • Is pre-order product delivery time guaranteed? Pre-order products have a predetermined delivery cycle. We will arrange shipment strictly according to the cycle. In case of special circumstances such as supply chain delay, we will notify customers in advance and provide corresponding compensation solutions.
  • How to solve product quality problems? If you receive defective or problematic products, please take photos or videos to retain evidence and contact customer service within 48 hours after receipt. We will solve the problem for you through replacement, refund or compensation.

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